How to enable your computer for a remote session with our Support Team to get online for direct, live assistance.
This guide only concerns TeamViewer as it is widely supported and the app we mostly use, but the procedure is similar for other Remote Desktop softwares on the market.
Prerequisites
You must open a ticket on our Service Desk and arranged a remote session appointment with our Support Team.
Your ISP and computer must be ON and connected to the same LAN or in directly connected.
Enter your ISP’s IP address in a web browser to access its WebUI. Google Chrome is recommended.
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Download the Teamviewer client from their website.
Choose your OS version and install it on your computer. It is available for Windows 32&64 bits, MacOS and Linux.Install the software on your computer.
Open the client. You should see an ID and a password to get that will allow access to your unitcomputer.
Communicate the ID and password to our Support Team in the Service Desk ticket you created earlier.
Our Support Team will then proceed to connect to your computer and get full controlto remotely access the WebUI and troubleshoot your issue.
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In order for our Support Team to access your unit and assist you, you need to provide full access to your computer. By default, this is activated, but look in the advanced settings to set it to “Full Access”Full access is activated by default, but in the case that it isn’t, go to TeamViewer’s Advanced Settings and select ‘Full Access’. |
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