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If your purchased your AoIP option before 1st October 2022, in some cases the firmware of the option needs to be updated. We will update your AoIP ourselves during a remote session with you. You cannot do the update yourself. It should take about 30 minutes and nothing is needed from you aside from setting a connection through TeamViewer or AnyDesk on a computer connected to the same network as your ISP and AoIP option. Please submit a ticket for this in our Service Desk and we’ll get on with you ASAP: https://support-stormaudio.atlassian.net/servicedesk/customer/portal/5/group/26/create/103
If you’re using a Cisco 350 switch, you also need to check this section to configure it correctly: https://support-stormaudio.atlassian.net/wiki/spaces/SUP/pages/309428379/AoIP+option+-+Output+configuration#Cisco-SG350-Users
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Related pages
https://support-stormaudio.atlassian.net/wiki/pages/resumedraft.action?draftId=309133371
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