How to enable your computer for a remote session with our Support Team for direct, live assistance.
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This guide only concerns TeamViewer as it is widely supported and the app we mostly use, but the |
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process is similar for other Remote Desktop softwares on the market. |
Prerequisites
You must open a ticket on our Service Desk and arranged a remote session appointment with our Support Team.
Your ISP and computer must be ON and connected to the same LAN or directly connected.
Enter your ISP’s IP address in a web browser to access its WebUI. Google Chrome is recommended.
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Download the TeamViewer client from their website. Choose your OS version and install it on your computer. It is available for Windows 32&64 bits, MacOS and Linux.
Open the client. You should see will be prompted an ID and a password that you will allow access to your computer.Communicate the ID and password have to give to our Support Team in the Service Desk ticket you created earlier to initiate a remote connection to your computer.
Our Support Team will then proceed to connect to your computer to remotely access your unit through the WebUI and troubleshoot your issue.
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TeamViewer 'Full access' is activated by default, but in the case that it isn’t, go by default enabled and is required for our Support Team to assist you. Go to TeamViewer’s Advanced Settings and select ‘Full Access’to change this setting if needed. |
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