How to enable your computer for a remote session with our Support Team for direct, live assistance.
This guide only concerns TeamViewer as it is widely supported and the app we mostly use, but the procedure is similar for other Remote Desktop softwares on the market.
Prerequisites
You must open a ticket on our Service Desk and arranged a remote session appointment with our Support Team.
Your ISP and computer must be ON and connected to the same LAN or directly connected.
Enter your ISP’s IP address in a web browser to access its WebUI. Google Chrome is recommended.
Instructions
Download the TeamViewer client from their website.
Choose your OS version and install it on your computer. It is available for Windows 32&64 bits, MacOS and Linux.
Open the client. You should see an ID and a password that will allow access to your computer.
Communicate the ID and password to our Support Team in the Service Desk ticket you created earlier.
Our Support Team will then proceed to connect to your computer to remotely access the WebUI and troubleshoot your issue.
Full access is activated by default, but in the case that it isn’t, go to TeamViewer’s Advanced Settings and select ‘Full Access’.