IP address losses

If you can’t access your ISP’s WebUI or don’t get a valid IP address on the front panel display:

• First, start with a full power cycle of the ISP.

• Check that your computer and your ISP are connected to the same LAN.

• Check your connections to your LAN: from your ISP to the router and from your computer to the router. Check that the cable with another equipment if possible.

• Check that your LAN is using a DHCP server for your ISP first connection.

• Check that you have an IP address displayed on your ISP’s Front Panel.

If you did all of the above and still can’t access your ISP’s WebUI: Open a Ticket to get assistance from our Support Team.