StormAudio - Knowledge Center
Get remote assistance from our Support Team - AnyDesk
- Thibaud - Support Admin
How to ready your computer for a remote session with our Support Team for direct, live assistance.
This guide only concerns AnyDesk as it is widely supported and the software we use for Support.
Prerequisites
You must open a ticket on our Service Desk and arranged a remote session appointment with our Support Team.
Your ISP and computer must be ON and connected to the same LAN or directly connected through RJ45 and to web through WiFi.
Enter your ISP’s IP address in a web browser to access its WebUI. Google Chrome is recommended.
Instructions
Download the AnyDesk client from their website. Choose your OS version and install it on your computer. It is available for Windows, MacOS and Linux.
Open the client. You will be prompted an ID you will have to give to our Support Team in the Service Desk ticket you created earlier to initiate a remote connection to your computer.
Our Support Team will then proceed to remotely access your unit through the WebUI and troubleshoot your issue.
AnyDesk 'Full access' is required for our Support Team to assist you. Go to Anydesk Settings to change this setting if needed.
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